Right from the start

Did you know that 85% of the challenges that CEOs experience in a CRM implementation are about behaviors and processes? Only 15% of the challenges are related to technology, according to a report from Forrester.

Change management is largely about working with managers and leaders before, during and after the change is actualized to create the best conditions for the change to be received and implemented in the best way.

We help you create the right behaviors

What do you as a leader, and as a user, need to do to ensure that commitment and motivation last longer than just the first few weeks? How do we make the new way of working a fun habit? Our consultants tailor a plan for you and your colleagues depending on what you need help with. We have a long track record when it comes to change management within CRM, sales, service and leadership.

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Workshops in change management

In our workshops, we ensure that you get concrete tools to more easily be able to drive through the change internally. We start with a current situation analysis to understand the attitudes linked to the change with the CRM implementation. Then we produce an action plan that will be worked on during the project so that you can get the maximum effect.

Below, and much more, we deep into on our workshops:

Roles

How do different types of roles react to change and what is required for you to continue to keep your motivation up?

Challenges

What are the possible challenges and how should you handle them in the best way?

Goal

How do you set appropriate goals and how can you follow up on behavioral changes?

Communication

How do you communicate change and how do you create strong commitments for everyone involved?

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